โชRefunds

Refund Policy: All refund requests must be associated with a valid email address linked to a registered TygaPay account. Refunds cannot be processed if the user does not have an account with TygaPay. Once a refund is approved, the associated TygaPay wallet will be credited accordingly.

1. Paid Order Refunds

To issue a Paid Order Refund, the organization must have sufficient funds in its E-Commerce Wallet. If the organization's E-Commerce Wallet lacks the necessary funds, the refund request will fail.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay account to receive the refund.

  3. The Tenant's E-Commerce Wallet must contain sufficient funds.

โฎ๏ธpagePaid Order Refunds

2. Partial Paid Order Refunds

TygaPay maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's TygaPay wallet.

Checklist:

  1. The order must have a "Partial Paid" status.

  2. The email linked to the order must have a TygaPay account to receive the refund.

โ—€๏ธpagePartial Paid Order Refunds

2. Overpaid Order Refunds

TygaPay maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked TygaPay wallet.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay account to receive the refund.

โ—€๏ธpageOverpaid Order Refunds

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