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      • ๐Ÿ”Authentication
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  • Admin Portal
    • โชRefunds
      • โฎ๏ธPaid Order Refunds
      • โ—€๏ธPartial Paid Order Refunds
      • โ—€๏ธOverpaid Order Refunds
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  • 1. Paid Order Refunds
  • 2. Partial Paid Order Refunds
  • 2. Overpaid Order Refunds
  1. Admin Portal

Refunds

PreviousIntegrationNextPaid Order Refunds

Last updated 11 months ago

Refund Policy: All refund requests must be associated with a valid email address linked to a registered TygaPay account. Refunds cannot be processed if the user does not have an account with TygaPay. Once a refund is approved, the associated TygaPay wallet will be credited accordingly.

1. Paid Order Refunds

To issue a Paid Order Refund, the organization must have sufficient funds in its Distribution Wallet. If the organization's Distribution Wallet lacks the necessary funds, the refund request will fail.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay Account to receive the refund.

  3. The Tenant's Distribution Wallet must contain sufficient funds.

2. Partial Paid Order Refunds

TygaPay maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's TygaPay wallet.

Checklist:

  1. The order must have a "Partial Paid" status.

  2. The email linked to the order must have a TygaPay Account to receive the refund.

2. Overpaid Order Refunds

TygaPay maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked TygaPay wallet.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay Account to receive the refund.

โช
โฎ๏ธPaid Order Refunds
โ—€๏ธPartial Paid Order Refunds
โ—€๏ธOverpaid Order Refunds