⏪Refunds
Refund Policy: All refund requests must be associated with a valid email address linked to a registered TygaPay account. Refunds cannot be processed if the user does not have an account with TygaPay. Once a refund is approved, the associated TygaPay wallet will be credited accordingly.
1. Paid Order Refunds
To issue a Paid Order Refund, the organization must have sufficient funds in its Distribution Wallet. If the organization's Distribution Wallet lacks the necessary funds, the refund request will fail.
Checklist:
The order must have a "Paid" status.
The email linked to the order must have a TygaPay Account to receive the refund.
The Tenant's Distribution Wallet must contain sufficient funds.
2. Partial Paid Order Refunds
TygaPay maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's TygaPay wallet.
Checklist:
The order must have a "Partial Paid" status.
The email linked to the order must have a TygaPay Account to receive the refund.
2. Overpaid Order Refunds
TygaPay maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked TygaPay wallet.
Checklist:
The order must have a "Paid" status.
The email linked to the order must have a TygaPay Account to receive the refund.
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