# Refunds

{% hint style="info" %}
**Refund Policy:**\
All refund requests must be associated with a valid email address linked to a registered TygaPay account. **Refunds cannot be processed if the user does not have an account with TygaPay.** Once a refund is approved, the associated TygaPay wallet will be credited accordingly.
{% endhint %}

## 1. **Paid Order Refunds**

To issue a Paid Order Refund, the organization must have sufficient funds in its <mark style="color:blue;">Distribution Wallet</mark>. If the organization's <mark style="color:blue;">Distribution Wallet</mark> lacks the necessary funds, the refund request will fail.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
3. The Tenant's <mark style="color:blue;">Distribution Wallet</mark> must contain sufficient funds.
   {% endhint %}

{% content-ref url="/pages/60zsY2frnQDfhyHTaOTA" %}
[Paid Order Refunds](/admin-portal/refunds/paid-order-refunds.md)
{% endcontent-ref %}

## 2. **Partial Paid Order Refunds**

TygaPay maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's TygaPay wallet.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Partial Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

{% content-ref url="/pages/3anjuvoF44Jy3TuQJ2Gl" %}
[Partial Paid Order Refunds](/admin-portal/refunds/partial-paid-order-refunds.md)
{% endcontent-ref %}

## 2. **Overpaid Order Refunds**

TygaPay maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked TygaPay wallet.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

{% content-ref url="/pages/J7ZoEMSU4eqBwRz7Ar6n" %}
[Overpaid Order Refunds](/admin-portal/refunds/overpaid-order-refunds.md)
{% endcontent-ref %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tygapay.com/admin-portal/refunds.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.