# Refunds

{% hint style="info" %}
**Refund Policy:**\
All refund requests must be associated with a valid email address linked to a registered TygaPay account. **Refunds cannot be processed if the user does not have an account with TygaPay.** Once a refund is approved, the associated TygaPay wallet will be credited accordingly.
{% endhint %}

## 1. **Paid Order Refunds**

To issue a Paid Order Refund, the organization must have sufficient funds in its <mark style="color:blue;">Distribution Wallet</mark>. If the organization's <mark style="color:blue;">Distribution Wallet</mark> lacks the necessary funds, the refund request will fail.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
3. The Tenant's <mark style="color:blue;">Distribution Wallet</mark> must contain sufficient funds.
   {% endhint %}

{% content-ref url="refunds/paid-order-refunds" %}
[paid-order-refunds](https://docs.tygapay.com/admin-portal/refunds/paid-order-refunds)
{% endcontent-ref %}

## 2. **Partial Paid Order Refunds**

TygaPay maintains a designated float for partial refunds. If a partial refund is requested for an order, funds will be transferred from the partial refund float to the user's TygaPay wallet.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Partial Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

{% content-ref url="refunds/partial-paid-order-refunds" %}
[partial-paid-order-refunds](https://docs.tygapay.com/admin-portal/refunds/partial-paid-order-refunds)
{% endcontent-ref %}

## 2. **Overpaid Order Refunds**

TygaPay maintains a designated float for overpaid funds. If a user overpays for an order, the surplus amount will be refunded to the user's linked TygaPay wallet.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

{% content-ref url="refunds/overpaid-order-refunds" %}
[overpaid-order-refunds](https://docs.tygapay.com/admin-portal/refunds/overpaid-order-refunds)
{% endcontent-ref %}