โฎ๏ธPaid Order Refunds

Follow the instructions to perform a Paid Order Refund.

  1. Paid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact TygaPay support.

  2. Only tenant admin users are authorized to process refunds.

1. Find the Order

You can find all orders at https://tygapay-admin.web.app/orders/all.

Search Filters

To enhance your search and narrow down results, utilize the following filters:

2. Action Full Refund

The refund button will be available based on the specified order status and the paid amount.

3. Authorize Full Refund

A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay account to receive the refund.

  3. The Tenant's E-Commerce Wallet must contain sufficient funds.

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