> For the complete documentation index, see [llms.txt](https://docs.tygapay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tygapay.com/admin-portal/refunds/paid-order-refunds.md). # Paid Order Refunds {% hint style="warning" %} 1. Paid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact TygaPay support. 2. Only tenant admin users are authorized to process refunds. {% endhint %} ### 1. Find the Order {% hint style="info" %} You can find all orders at . {% endhint %} **Search Filters** To enhance your search and narrow down results, utilize the following filters:

Filter	Description
Order Number	Locate orders based on their unique order number.
Order ID	Use the specific identifier for each order.
Email	Search for orders associated with a specific email address.
Status	Filter orders by their current status.
Deposit Address	Find orders using the cryptocurrency deposit address.
Created Date	Search for orders by the date they were created.
Completed Date	Locate orders based on the date they were completed.
TxHash	Use the transaction hash to find specific transactions.

Example of Filtering for Orders with "Paid" Status

### 2. Action Full Refund The refund button will be available based on the specified order status and the paid amount.

Example of Clicking the Refund Action Button.
(Refund Button Highlighted)

### 3. Authorize Full Refund A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund. {% hint style="success" %} Checklist: 1. The order must have a "Paid" status. 2. The email linked to the order must have a TygaPay Account to receive the refund. 3. The Tenant's Distribution Wallet must contain sufficient funds. {% endhint %}