TygaPay Docs
  • ๐Ÿ‘‹Welcome!
  • ๐Ÿ›’Payment Gateway
    • ๐Ÿ’กHow It Works
    • โ„น๏ธGet Started
  • API
    • ๐Ÿš€API Integration Setup
      • ๐Ÿ”Authentication
      • โ†—๏ธRequests
    • ๐Ÿ“ฆAPIs
      • ๐Ÿ“–Swagger Docs
      • ๐ŸฆTenants
      • ๐Ÿ˜„Users
      • โ†”๏ธTransactions
      • ๐ŸงพOrders
  • Plugins
    • ๐Ÿ›๏ธWooCommerce
      • ๐Ÿ”‘API Credentials
      • ๐Ÿ› ๏ธIntegration
  • Admin Portal
    • โชRefunds
      • โฎ๏ธPaid Order Refunds
      • โ—€๏ธPartial Paid Order Refunds
      • โ—€๏ธOverpaid Order Refunds
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On this page
  • 1. Find the Order
  • 2. Action Full Refund
  • 3. Authorize Full Refund
  1. Admin Portal
  2. Refunds

Paid Order Refunds

Follow the instructions to perform a Paid Order Refund.

PreviousRefundsNextPartial Paid Order Refunds

Last updated 11 months ago

  1. Paid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact TygaPay support.

  2. Only tenant admin users are authorized to process refunds.

1. Find the Order

You can find all orders at .

Search Filters

To enhance your search and narrow down results, utilize the following filters:

Order Number

Locate orders based on their unique order number.

Order ID

Use the specific identifier for each order.

Email

Search for orders associated with a specific email address.

Status

Filter orders by their current status.

Deposit Address

Find orders using the cryptocurrency deposit address.

Created Date

Search for orders by the date they were created.

Completed Date

Locate orders based on the date they were completed.

TxHash

Use the transaction hash to find specific transactions.

2. Action Full Refund

The refund button will be available based on the specified order status and the paid amount.

3. Authorize Full Refund

A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund.

Checklist:

  1. The order must have a "Paid" status.

  2. The email linked to the order must have a TygaPay Account to receive the refund.

  3. The Tenant's Distribution Wallet must contain sufficient funds.

โช
โฎ๏ธ
https://tygapay-admin.web.app/orders/all
Example of Filtering for Orders with "Paid" Status
Example of Clicking the Refund Action Button. (Refund Button Highlighted)
Example of Authorizing a Refund.
Example of the Order Refunded.