# Overpaid Order Refunds

{% hint style="warning" %}

1. Overpaid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact TygaPay support. 
2. Only tenant admin users are authorized to process refunds.
   {% endhint %}

### 1. Find the Order <a href="#id-1.-search-order" id="id-1.-search-order"></a>

{% hint style="info" %}
You can find all orders at <https://tygapay-admin.web.app/orders/all>.
{% endhint %}

**Search Filters**

To enhance your search and narrow down results, utilize the following filters:

| **Order Number**    | Locate orders based on their unique order number.           |
| ------------------- | ----------------------------------------------------------- |
| **Order ID**        | Use the specific identifier for each order.                 |
| **Email**           | Search for orders associated with a specific email address. |
| **Status**          | Filter orders by their current status.                      |
| **Deposit Address** | Find orders using the cryptocurrency deposit address.       |
| **Created Date**    | Search for orders by the date they were created.            |
| **Completed Date**  | Locate orders based on the date they were completed.        |
| **TxHash**          | Use the transaction hash to find specific transactions.     |

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FaT88yd7Vqfacd9fELHXH%2Fimage.png?alt=media&#x26;token=6422948c-d9af-40c8-9245-d80303f53600" alt=""><figcaption><p>Example of Filtering for Orders with "Paid" Status</p></figcaption></figure>

### 2. Action Overpaid Refund

The refund button will be available based on the specified order status and the paid amount.

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FiYaSr9HjyU0bZgfXdUVL%2Fimage.png?alt=media&#x26;token=14ea7587-ed9e-4053-923a-a881108ffa7a" alt=""><figcaption><p>Example of Clicking the Refund Action Button. <br>(Refund Button Highlighted)</p></figcaption></figure>

### 3. Authorize Overpaid Refund

A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FEkMK9bCuT0o065eXeaKU%2Fimage.png?alt=media&#x26;token=8a71c6f6-0c37-440f-9505-ca20a64a758a" alt=""><figcaption><p>Example of Authorizing a Refund.</p></figcaption></figure>

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FkjbKLHXhd8VDxPiOIv6m%2Fimage.png?alt=media&#x26;token=d8f913cb-a10f-423b-9036-ba5738a8b410" alt=""><figcaption><p>Example of Overpaid Refunded</p></figcaption></figure>

{% hint style="info" %}
The overpaid amount will be refunded to the email associated with the order, and it will be deducted from the total.
{% endhint %}