# Overpaid Order Refunds

{% hint style="warning" %}

1. Overpaid Order Refund permissions must be granted at the tenant level. To enable refunds, please contact TygaPay support. 
2. Only tenant admin users are authorized to process refunds.
   {% endhint %}

### 1. Find the Order <a href="#id-1.-search-order" id="id-1.-search-order"></a>

{% hint style="info" %}
You can find all orders at <https://tygapay-admin.web.app/orders/all>.
{% endhint %}

**Search Filters**

To enhance your search and narrow down results, utilize the following filters:

| **Order Number**    | Locate orders based on their unique order number.           |
| ------------------- | ----------------------------------------------------------- |
| **Order ID**        | Use the specific identifier for each order.                 |
| **Email**           | Search for orders associated with a specific email address. |
| **Status**          | Filter orders by their current status.                      |
| **Deposit Address** | Find orders using the cryptocurrency deposit address.       |
| **Created Date**    | Search for orders by the date they were created.            |
| **Completed Date**  | Locate orders based on the date they were completed.        |
| **TxHash**          | Use the transaction hash to find specific transactions.     |

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FaT88yd7Vqfacd9fELHXH%2Fimage.png?alt=media&#x26;token=6422948c-d9af-40c8-9245-d80303f53600" alt=""><figcaption><p>Example of Filtering for Orders with "Paid" Status</p></figcaption></figure>

### 2. Action Overpaid Refund

The refund button will be available based on the specified order status and the paid amount.

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FiYaSr9HjyU0bZgfXdUVL%2Fimage.png?alt=media&#x26;token=14ea7587-ed9e-4053-923a-a881108ffa7a" alt=""><figcaption><p>Example of Clicking the Refund Action Button. <br>(Refund Button Highlighted)</p></figcaption></figure>

### 3. Authorize Overpaid Refund

A refund can only be authorized by a tenant admin user. The current tenant admin user will receive an OTP via email to approve the refund.

{% hint style="success" %}
Checklist:

1. The order must have a <mark style="color:green;">"Paid"</mark> status.
2. The email linked to the order must have a <mark style="color:yellow;">TygaPay Account</mark> to receive the refund.
   {% endhint %}

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FEkMK9bCuT0o065eXeaKU%2Fimage.png?alt=media&#x26;token=8a71c6f6-0c37-440f-9505-ca20a64a758a" alt=""><figcaption><p>Example of Authorizing a Refund.</p></figcaption></figure>

<figure><img src="https://820186084-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpCZIBuMMKukshUmEKQzb%2Fuploads%2FkjbKLHXhd8VDxPiOIv6m%2Fimage.png?alt=media&#x26;token=d8f913cb-a10f-423b-9036-ba5738a8b410" alt=""><figcaption><p>Example of Overpaid Refunded</p></figcaption></figure>

{% hint style="info" %}
The overpaid amount will be refunded to the email associated with the order, and it will be deducted from the total.
{% endhint %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.tygapay.com/admin-portal/refunds/overpaid-order-refunds.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.